Birmingham City Football Club

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Privacy Notice

We are committed to protecting your personal information and being transparent about what we do with it, irrespective of how you interact with us.

This privacy notice describes how Birmingham City Football Club collects, uses and stores personal information and what it means for you. The terms of this notice may change, so please check it from time to time. For the purposes of this notice, ‘us’, ‘we’ and ‘our’ refer to Birmingham City Football Club.

This privacy notice sets out how we use and protect any information that you give us when you use this website and app.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website and app, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this notice from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This notice is effective from 27th January 2023.

What we collect

We may collect the following information:

Name and job title (if applicable)
Contact information including email address
Demographic information such as your address, post code and telephone number
Other information relevant to you

What we do with the information we gather

We require this information to understand your needs and provide you with a more meaningful interaction with Birmingham City Football Club and in particular for the following reasons:

Internal record keeping
We may use the information to improve our interaction with you
We may periodically send you emails which we think you might find interesting using the email address which you have provided

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and then the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website and app in order to tailor it to individual needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website and app, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and app.

Links to other websites

Our website and app may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You have supplied your data to us to allow us to offer the Official Supporters Club service that you have signed up for. Without being able to process the data, we will not be able to provide the service. This will also involve sharing it with Official Supporters Club HQ and any one of the network of Supporters’ Clubs branches around the globe that you have applied to join. We will share personal data, such as your name, date of birth and contact details, with the representatives of the Official Supporters Club HQ and any Supporters’ Club branch that you have applied to join in order for the HQ and branch to be able to communicate with you and offer the benefits of membership that you have signed up for. The Birmingham City app will also request location and users have the option to give foreground and background location permission.

Beyond that, you may choose to restrict the use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website and app, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.
We may use your personal information to send you promotional information about third parties which we think you may find interesting but not if you tell us that you do not wish this to happen.

In addition, we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

You may request details of personal information which we hold about you under the EU & UK General Data Protection Regulations (GDPR). If you would like a copy of the information held on you, please write to us at St Andrew’s Stadium, Cattell Road, Birmingham B9 4RL or email dpo@bcfc.com. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

How long we keep your information

We will hold your personal information on our systems for as long as is necessary for the relevant activity and in accordance with legal requirements. We really appreciate it if you let us know if your contact details change.

When your information is no longer required, we will ensure it is disposed of in a secure manner.

If you ask us to stop sending you information, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.

Where you contribute material to us, e.g., user generated content or in response to a particular campaign, we will only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted unless otherwise stated at the point of generation.

Your rights in relation to your data

You have a right to ask us to stop processing your personal data, and you have a right to ask to access your personal data and to obtain certain information.

If there are any discrepancies in the information we provide, please let us know and we will correct them. If you want to access your information, send a description of the information you want to see by post to St Andrew’s Stadium, Cattell Road, Birmingham B9 4RL or via email to dpo@bcfc.com. We will then ask you to prove your identity before proceeding with your request. All enquiries will be completed within 30 days of the original request.

In some circumstances, such as when the data is no longer required or if the use of the data has no legal justification, you have the right to have that data erased, as well as the right to object to our handling of your data. You have the right to withdraw your consent at any time when we rely on consent as a legal ground to justify our handling of your personal data. This would not affect the lawfulness of anything done before consent is withdrawn but it would stop us from continuing to use the relevant information.

You also have the right to lodge a complaint with the Information Commissioner’s Office about how we manage your data.

The Birmingham City Football Club App is downloadable via the following links:

iOS: https://apps.apple.com/us/app/birmingham-city-fc-official/id896208153

Android: https://play.google.com/store/search?q=birmingham+city+fc&c=apps&hl=en_GB

Changes to our Privacy Notice

Our privacy notice may be updated at any time, so please check it from time to time. We may, for example, change the way we process your information, or there may be a change in law. If we make any significant changes to this notice, we will show this clearly on our website and app. This notice was last updated in June 2024.

Contact Details

If you would like to discuss anything in this Privacy Notice or if you want to exercise your rights, please get in touch:

By Post: Birmingham City Football Club Limited,

Attention of the Data Protection Officer St Andrews Stadium, Cattell Road, Birmingham,B9 4RL